Patient Satisfaction Survey

  • How long you waited to get an appointment
  • Convenience of the location of the office
  • Getting through to the office by phone
  • Length of time waiting at the office
  • Time spent with the physician/health care professional you saw
  • Explanation of what was done for you
  • Technical skills (thoroughness, carefulness, competence) of the physician / healthcare professional you saw
  • The personal manner (courtesy, respect, sensitivity, friendliness) of the person you saw
  • The visit overall.

Results

Name Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Comments if any
Bruce Maher 5 5 4 5 5 5 5 5 5 Q3: unlisted # but quick responses. "The best doctor I've met . considering I've had serious health issue since childhood and I'm old, this is quite a statement to make. Even my G.P. is impressed. Beyond excellent!"
Joe Grzebik 5 5 5 5 5 5 5 5 5 "Great job, great outcome enjoyed working with Heidi and Sumi."
#3 5 3 4 3 5 5 5 5 5 -
Nancy Anderson 5 5 3 5 5 5 5 5 5 "When calling Dr. Kanaan's telephone #, the recording states that it is a OB GYN office. I did not realize or wait beyond that response that Dr. Kanaan was in that office. It took me a week to find that I did have the correct phone # and I had to listen to the whole message. As a result, I was perhaps 10 days in getting in touch with the office."
Elizabeth Barber 4 3 4 4 5 5 5 5 5 -
#6 1 4 2 - 3 4 5 5 4 -
Leland Hoagland 5 5 5 5 5 5 5 5 5 Q6: "and what would be done"
Q7: "and then some!"
William Peter 5 5 5 5 5 5 5 5 5 -
#9 4 5 - 4 5 5 5 5 5 -
#10 5 4 5 4 5 5 5 5 5 -
Marie Richard 5 5 5 5 5 5 5 5 5 "Thank you Doctor Kanaan! I was happy Dr. Dhar took his phone to call you. When I arrived at Memorial, the nurses said 'Oh! You are lucky, you are with Dr. Kanaan!! He is so nice.'"
#12 4 4 3 4 5 5 5 5 4 -
Blanche Hunt 5 5 5 5 5 5 5 5 5 "You should judge from above that we felt completely satisfied with the care received by Dr. Kanaan and by his professionalism. Thank you."
#14 3 3 2 3 4 4 5 5 5 -
Phillip Box 5 4 3 5 5 5 5 5 4 -
Keith Benfield 5 5 3 5 5 5 5 5 5 -
#17 3 4 1 4 4 2 2 3 3 -
#18 5 5 5 5 5 5 5 5 5 -
#19 2 5 5 5 5 5 5 5 5 -
Pauline Bennallack 4 5 4 5 5 5 5 5 5 "The only thing that I was not aware of before the surgery was the possibility of a catheter. Had I was not aware of how painful it would be to drain it or how manage the pain."
#21 4 4 3 3 4 5 5 5 5 Q7: Nurse assist got a 2 or Fair
"Nurse assist needs more training on BP's, proper size equipment needed to remove sutures. MD was excellent."
David Resendez 5 5 5 5 5 5 5 5 5 -
Harriet LaMont 5 5 5 5 5 5 5 5 5 -
Helen Chappell 5 5 5 5 5 5 5 5 5 -
Charles Haylock 4 3 - 3 3 4 5 5 4 -
Durrett, Richard 5 5 5 5 5 5 5 5 5 -
#22 4 4 1 4 4 4 4 4 4 Was given business with the wrong phone number
#23 5 5 5 3 5 5 5 5 5 -
#24 4 4 4 4 4 5 5 5 4 -
Susan Carr 5 5 5 4 4 5 5 5 5 Thanks for your service.
Julie Brevig 5 5 5 5 5 5 5 5 5 -
Kathleen Boyd 4 5 3 5 5 5 5 5 5 Q6 and Q8: Outstanding; I love Dr. Kanaan, MD. He saved my life and made me feel hopeful and able to go on with my life. He is gentle, kind, and tells you the truth with care and hope! Need I say more. Grateful patient.
Total 4.38 4.50 3.97 4.42 4.69 4.78 4.88 4.91 4.75 -
- 88% 90% 79% 88% 94% 96% 98% 98% 95% -

Patient Satisfaction Survery

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  • Patient Satisfaction Survey
  • Patient Satisfaction Survey
  • Patient Satisfaction Survey
  • Patient Satisfaction Survey
  • Patient Satisfaction Survey
  •  American College of Surgeons
  • The Society of Thoracic Surgeon
  • AMA
  • Chest
  • cma
  • Orange County
  • State of California
  • California Thoracic Society